FAQ

Kinesiology tapes are often used for sports injuries or in physiotherapy. They are used to support and stabilize muscles, fascia, ligaments or joints. The interaction between body and mind, uncovering energy flows, as well as releasing blockages should be supported by the use of kinesiology tapes.
Discovered and developed in Japan in the 1970s, Kinesiology Tape is now indispensable in competitive sports, but also in the hobby and amateur sector. The tape made of cotton is comfortable to wear and very versatile in its applications.

On the underside of the tape, the adhesive is applied in a wavy S-structure, which makes the tape particularly adaptable and stretchable. This allows the tape to adapt optimally to the structures of the human body and lays like a second layer of skin over the muscles and joints.

Taping yourself at home
Kinesio- what?
Ki ... ne ... sio ... logy!
Not easy to pronounce - but quite easy to apply.

Learn how to do it yourself. In our instruction videos from head to toe we show you how it works.
You can find our free instruction videos here.

Warnings and when not to use the tape

Kinesiology tape applications are usually a safe and low-risk treatment method.
Allergic reactions rarely occur when using the tape, these are usually caused by current medication or intensified by simultaneous alcohol or nicotine consumption.
Also the use of skin and day creams, as well as a very dry skin, can lead to an allergic reaction.

Note

• Never use the tape on open wounds or as a bandage.
• In case of an allergic reaction, itching, tingling of the skin or throbbing under the tape, remove the tape immediately.

In case of doubt, please consult a doctor or pharmacist.

Application time

The duration of application of the kinesiology tape is approximately one week, with the main effect occurring in the first 3-5 days after application.
Only a few minutes after the application of the tape, it is no longer perceived as disturbing and therefore there is no restriction of activities due to the tape bandage.
Swimming, bathing, showering or doing sports is possible with the bandage without any problems. The breathable material of the tape allows sweating and allows the skin underneath to breathe.

Application time
The duration of application of the kinesiology tape is approximately one week, with the main effect occurring in the first 3-5 days after application.
Only a few minutes after the application of the tape, it is no longer perceived as disturbing and thus there is no restriction of activities by the tape bandage. Swimming, bathing, showering or doing sports is possible with the bandage without any problems. The breathable material of the tape allows sweating and allows the skin underneath to breathe.

Warnings and when not to use the tape
Kinesiology tape installations are generally a safe and low-risk treatment method.
Allergic reactions rarely occur when using the tape, these are usually due to current medication use or exacerbated by simultaneous alcohol or nicotine consumption.  

Also the use of skin and day creams, as well as a very dry skin, can lead to an allergic reaction.
Note

• Never use the tape on open wounds or as a bandage.
• In case of an allergic reaction, itching, tingling of the skin or throbbing under the tape, remove the tape immediately.

In case of doubt, please consult a doctor or pharmacist.

Below you will find a checklist with the most important points that you should consider when taping.

Checklist for taping   

• Remove any hair from the area to be taped
• Remove dirt and grease from the skin
• Avoid body lotion or body oils on the area to be taped
• Round off the corners of the tape
• Do not touch the adhesive surface during the taping process
• Apply the tape about 2-3 hours before sporting activities
• Carefully apply the finished tape
• Put on clothes carefully
• Gently blow dry wet tape
• Remove with water or cooking oil

Application

When applying the tape, it is essential not to touch the adhesive surface. The adhesive reacts to heat and is activated by it.
Due to the stretching of the tape strip, the tape tears in the middle and the backing paper comes off. Now the tape can be applied without touching the adhesive surface.
Feel free to watch this technique in our video: Tips & Tricks.

Warnings and when not to use the tape:

Kinesiology tape installations are generally a safe and low risk treatment methodology.

When using the tape, allergic reactions rarely occur, these are usually caused by a current medication or intensified by simultaneous alcohol or nicotine consumption.
Also the use of skin and day creams, as well as a very dry skin, can lead to an allergic reaction.

Never use the tape on open wounds or as a bandage.
In case of an allergic reaction or itching, tingling of the skin or throbbing under the tape, remove the tape immediately.

In case of doubt, please consult a doctor or pharmacist.

Application time

The duration of application of the kinesiology tape is about one week, with the main effect occurring in the first 3-5 days after application.

Only a few minutes after the application of the tape, it is no longer perceived as disturbing and therefore there is no restriction of activities due to the tape bandage.
Swimming, bathing, showering or doing sports is possible with the bandage without any problems. The breathable material of the tape allows sweating and allows the skin underneath to breathe.

Find the right tape for your needs.
Below you will find an overview of the main features of the different types of Kintex tape:

Are you still struggling to decide which tape is right for you?
We are happy to advise you. Call us at 0049 (0) 7464 980282 or send us an email to service@kintex.de.

Warnings and when not to use the tape

Kinesiology tape applications are usually a safe and low-risk treatment method.

Allergic reactions rarely occur when using the tape, these are usually caused by current medication or intensified by simultaneous alcohol or nicotine consumption. Also the use of skin and day creams, as well as a very dry skin, can lead to an allergic reaction.

Note

• Never use the tape on open wounds or as a bandage.
• In case of an allergic reaction, itching, tingling of the skin or throbbing under the tape, remove the tape immediately.

In case of doubt, please consult a doctor or pharmacist.

Application time

The duration of application of the kinesiology tape is about one week, with the main effect occurring in the first 3-5 days after application.

Only a few minutes after the application of the tape, it is no longer perceived as disturbing and thus there is no restriction of activities by the tape bandage. Swimming, bathing, showering or doing sports is possible with the bandage without any problems. The breathable material of the tape allows sweating and allows the skin underneath to breathe.

There are no age restrictions for the use of tape.
Even children and babies can be treated with the help of tapes.
It is important that the tape is applied professionally and expertly.
We recommend that the tape be applied by an expert (physiotherapist/doctor).

Are there any risks with taping?
Please also read our FAQ article: "Are there any risks with taping?

Basically, the selection of colors plays a rather subordinate role in taping on the human body, even if the colors can be used supportively for therapy.

According to kinesiology color theory, which is based on traditional Chinese medicine (TCM), the colors red and pink are considered activating, blue and green are cooling, black and dark blue are strengthening and beige and yellow are neutral. Many physical therapists leave the choice of tape color up to their patient.

The reason for this is simple: the patient should feel comfortable with the tape and not find it disturbing.

To ensure that your taping system lasts permanently and does not have to be constantly renewed, it is worthwhile to observe the following points.

Before taping

• Remove dirt and grease from the skin
• Remove any hair from the area to be taped
• Avoid body lotion or body oils on the area to be taped
• Always round off the corners of the tape
• Do not touch the adhesive surface of the tape during application
• Apply the tape approx. 2-3 hours before sporting activities

After taping

• Carefully apply the finished tape
• Carefully put on clothes
• Gently blow dry wet tape
• When removing the tape, use water or cooking oil
• Remove any adhesive residue with water or our Cleanpads

If you follow all these points, nothing will stand in the way of your next tape installation.

Of course, with the tape on, you can continue to pursue your hobby or get rid of sweat in the shower.

Swimming, bathing, showering or doing sports is possible without any problems with the bandage. The breathable material of the tape allows sweating and allows the skin underneath to breathe.
Already a few minutes after applying the tape, it is no longer perceived as annoying and thus there is no restriction of activities by the tape bandage.

Kinesiology tapes can also be used during pregnancy.
Thus, tape application can be used to support the overstretched abdominal muscles or in the area of the back. The treatment with kinesiology tapes is drug-free and skin irritations are very rare.

Are there also risks with taping?
Please read our FAQ article: "is there a risk with taping?

Cross Tapes are often applied to pain points or so-called trigger points in acupuncture or physiotherapy. The grid patches are intended to release existing blockages and pain*. The tapes have a grid shape and are electrostatically charged when they are removed from the backing paper.

After applying the tape to the respective treatment point, the top layer of skin is slightly lifted, which is supposed to release existing blockages and improve blood and fluid flow*.

The tapes are available in different colors and sizes.

Click here to go directly to our Cross Tapes.

* Our statements about the effectiveness of the Cross Tapes are based on our years of experience, they are not scientifically proven.

The skin-compatible Kintex Classic Tape for kinesiology applications is very adaptable and stretchable due to the wave-shaped structure in S-shape of the hypoallergenic acrylic adhesive. Optimal adaptation to the structures of the human body such as the skin, fascia, muscles, meridians, etc. is ensured and promoted by our tape.

Top properties at a glance

• breathable
• drug-free
• waterproof
• skin-friendly
• strong adhesive force
• elastic

Our sensitive therapy tape is especially suitable for patients with sensitive skin. The skin-friendly tape is also suitable for tape installations on the face or for children.
Our cotton tape is woven extra thin and is highly stretchable. It adapts to the body and muscles and is like a second layer of skin.

Top properties at a glance

• breathable
• drug-free
• waterproof
• skin-friendly
• elastic

Goodbye scissors! Our Kintex PreCut Tape is already pre-cut and can be applied immediately without scissors. The tapes can be applied as I and Y strips.

The skin-compatible tape for kinesiology applications is very adaptable and stretchable due to the wavy structure in S-shape of the hypoallergenic acrylic adhesive. Optimal adaptation to the structures of the human body such as the skin, fascia, muscles, meridians, etc. is ensured and promoted by our tape.

Top properties at a glance

• breathable
• drug-free
• waterproof
• skin-friendly
• strong adhesive force
• elastic
• already pre-cut - no scissors needed

Bring color into play! Our design tapes stand out due to their unique and individual patterns.
The skin-compatible tape for kinesiology applications is very adaptable and stretchable due to the wavy structure in S-shape of the hypoallergenic acrylic adhesive. Optimal adaptation to the structures of the human body such as the skin, fascia, muscles, meridians, etc. is ensured and promoted by our tape.

Top properties at a glance

• breathable
• drug-free
• waterproof
• skin-friendly
• strong adhesive force
• elastic
• unique and individual design

Order your favorite products today right here in our store.
If you would like to check out our Classic Tapes or Sensitive Tape on site, they are available for order in pharmacies nationwide in Germany.

For security reasons, your password is not visible anywhere. Not even we have access to your password. But don't panic! If you have forgotten your password, you can reset it here. You will receive an email with further instructions on how to reset your password.

Return of ordered items
You can return products that you have purchased from our store within 14 days of receipt of the goods without giving any reason. See our terms and conditions and cancellation policy.

Please note: Since our items are hygiene and disposable, we can only take back goods that are still unused and returned to us in the delivered and packed condition.

Exchange
If you have accidentally ordered the wrong item and would like to exchange it for another item, please contact our customer service at: service@kintex.de or by phone: 07464 980282.

Items excluded from exchange
As our items are hygiene and disposable items, we can only exchange items that are still unused and in original condition.
 
Who bears the return costs
You bear the direct costs of returning the goods.
For the return of the goods you can use all common shipping service providers.

In order for us to send you a return label, please contact our customer service at: service@kintex.de or by phone: 07464 980282.

If you wish to return a product to us after the return period has expired, please contact our customer service in advance stating the reason for return.

Address for returns:
Apaloo GmbH
Returns Dept.
Riedweg 10
78607 Talheim

Refunds
A refund will be automatically refunded by us to the original payment method as soon as we have received the returned goods.
Exception: refund to a bank account: If you wish to be refunded via a bank account, we need you to provide us with the IBAN and BIC so that we can arrange the refund.

Duration of the refund
The refund of the purchase amount will be arranged immediately after we have received the return.
How long it takes to receive your refund always depends on the payment method used.
PayPal/Paypal Express: max. 3 business days
Credit/Debit card: max. 14 business days
Bank transfer: depending on the processing time of the respective receiving bank
Klarna: see "Klarna returns" below
Amazon Pay: max. 3 business days
Aplle Pay: max. 3 working days

Special conditions Klarna returns
If you have placed your order with us using the Klarna payment method, please note the following return regulations.
Register your return on the Klarna Website. Open the corresponding order and click on "Register return". Then you can specify how many products you want to return. Your payment will now be paused until the return is processed. Then you will be informed by Klarna about the new invoice amount or you will be informed if no more payment is necessary. You have already paid? Then you will receive a refund within 3-5 business days.

When will I receive my refund if I have chosen Klarna as my payment method?
If you have chosen Klarna as your payment method, your refund will also be processed through Klarna. If you register your return on the Klarna Website, you will receive your refund 3-5 business days after receiving the return.

Refunds
A refund will be automatically refunded by us to the original payment method once we receive the returned merchandise.

Exception
If you wish to be refunded via a bank account, we will require you to provide us with the IBAN and BIC so that we can process the refund.

Duration of the refund
The refund of the purchase amount will be arranged immediately after we receive the return.
How long it takes to receive your refund always depends on the payment method you use.
PayPal/Paypal Express: max. 3 business days
Credit/Debit card: max. 14 business days
Bank transfer: depending on the processing time of the respective receiving bank
Klarna: see "Klarna returns" below
Amazon Pay: max. 3 business days
Aplle Pay: max. 3 working days

Return of ordered items
You can return products that you have purchased from our store within 14 days after receipt of the goods without giving any reason. See our general terms and conditions and cancellation policy.

Please note: Since our items are hygiene and disposable, we can only take back goods that are still unused and are sent back to us in the delivered and packed condition.
 
Who bears the return costs?
You bear the direct costs of returning the goods.
For the return of the goods you can use all common shipping service providers.

In order for us to send you a return label, please contact our customer service at: service@kintex.de or by phone: 07464 980282.

If you wish to return a product to us after the return period has expired, please contact our customer service in advance stating the reason for return.

Address for returns:
Apaloo GmbH
Returns Dept.
Riedweg 10
78607 Talheim

Special conditions Klarna returns
If you have placed your order with us using the Klarna payment method, please note the following return regulations.
Register your return on the Klarna website. Open the corresponding order and click on "Register return". Then you can specify how many products you want to return. Your payment will now be paused until the return is processed. Klarna will then inform you of the new invoice amount, or inform you if payment is no longer necessary. You have already paid? Then you will receive a refund within 3-5 business days.

When will I receive my refund if I have chosen Klarna as my payment method?
If you have chosen Klarna as your payment method, your refund will also be processed through Klarna. If you register your return on the Klarna Website, you will receive your refund 3-5 business days after receiving the return.

Exchange
If you accidentally ordered the wrong item and would like to exchange it for another item, please contact our customer service at: service@kintex.de or by phone: 07464 980282.

Items excluded from exchange: As our items are hygiene and disposable, we can only exchange items that are still unused and in original condition.

Register or log in now. As a K-Club member you can store with us free of shipping costs for deliveries within Germany. Click here to register.

For non-members, shipping is free from an order value of 30 € within Germany.

Shipping costs within Germany:

Delivery costs outside Germany:

Once you have added an item to your shopping cart while shopping, the shipping cost calculation will also be available.

Additional delivery information:
Deliveries to packing stations and post office boxes are possible.
Orders will only be packed and shipped on working days (Monday to Friday).
Orders will not be packed on public holidays (Baden-Württemberg). If your order was placed on a public holiday, shipping may therefore be delayed and extended accordingly.

You can track the delivery of your order at any time by clicking on the DHL link (under Track Delivery) in the shipping confirmation email.
Alternatively, you can check the current status of your order and also the DHL shipment tracking in your customer account under the tab "my orders".

If your order is shipped by large letter, the shipment should arrive within 2 business days.

If there are any problems with the delivery or if you made a mistake with the address, please contact our customer service at: service@kintex.de or call us at 07464 980282.

You can track the delivery of your order at any time by clicking on the DHL link (under Track Delivery) in the shipping confirmation email.
Alternatively, you can check the current status of your order and also the DHL shipment tracking in your customer account under the tab "my orders".

If your order is shipped by large letter, the shipment should arrive within 2 business days.

If there are any problems with the delivery or if you made a mistake with the address, please contact our customer service at: service@kintex.de or call us at 07464 980282.

Register or log in now. As a K-Club member you can store with us free of shipping costs for deliveries within Germany. Click here to register.

For non-members, shipping is free for orders over 30 €.

Shipping costs within Germany:

Delivery costs outside Germany:

Once you have added an item to your shopping cart while shopping, the shipping cost calculation will also be available.

Additional delivery information:
Deliveries to packing stations and post office boxes are possible.
Orders will only be packed and shipped on working days (Monday to Friday).
Orders will not be packed on public holidays (Baden-Württemberg). If your order was placed on a public holiday, shipping may therefore be delayed and extended accordingly.

Delivery options DHL Paket and Deutsche Post Großbrief
DHL Parcel
Usually all our orders are shipped by DHL Paket. You will receive an automatic e-mail after your order has been shipped in which you can view the tracking link to your delivery.

Post Large Letter
For orders of smaller items up to a value of 15€ we will send your order by large letter, this has no effect on the delivery time.

Register or log in now. As a K-Club member you can store with us free of shipping costs for deliveries within Germany.
For non-members, shipping is free for orders over 30 €.

Shipping costs within Germany:

Delivery costs outside Germany:

Once you have added an item to your shopping cart while shopping, the shipping cost calculation will also be available.

Additional delivery information:
Deliveries to packing stations and post office boxes are possible.
Orders will only be packed and shipped on working days (Monday to Friday).
Orders will not be packed on public holidays (Baden-Württemberg). If your order was placed on a public holiday, shipping may therefore be delayed and extended accordingly.

Delivery options DHL Paket and Deutsche Post Großbrief
DHL Parcel
Usually all our orders are shipped by DHL Paket. You will receive an automatic e-mail after your order has been shipped in which you can view the tracking link to your delivery.

Post Large Letter
For orders of smaller items up to a value of 15€ we will send your order by large letter, this has no effect on the delivery time.

Register or log in now. As a K-Club member you can store with us free of shipping costs for deliveries within Germany.
For non-members, shipping is free for orders over 30 €.

Shipping costs within Germany:

Delivery costs outside Germany:

Once you have added an item to your shopping cart while shopping, the shipping cost calculation will also be available.

Additional delivery information:
Deliveries to packing stations and post office boxes are possible.
Orders will only be packed and shipped on working days (Monday to Friday).
Orders will not be packed on public holidays (Baden-Württemberg). If your order was placed on a public holiday, shipping may therefore be delayed and extended accordingly.

You can return products that you have purchased from our store within 14 days after receipt of the goods without giving any reason. See our Terms and Conditions and Cancellation Policy.

Please note: Since our items are hygiene and disposable, we can only take back goods that are still unused and are sent back to us in the original delivered and packed condition.
 
Address for returns:
Apaloo Ltd.
Returns department
Riedweg 10
78607 Talheim

Who bears the return costs?
You bear the direct costs of returning the goods.
For the return of the goods you can use all common shipping service providers.

In order for us to send you a return label, please contact our customer service at: service@kintex.de or by phone: 07464 980282.

If you wish to return a product to us after the return period has expired, please contact our customer service in advance stating the reason for return.

Refunds
A refund will be automatically refunded by us to the original payment method once we have received the returned product.
Exception
If you wish to be refunded via a bank account, we will require you to provide us with the IBAN and BIC so that we can process the refund.

Duration of the refund
The refund of the purchase amount will be arranged immediately after we receive the return.
How long it takes to receive your refund always depends on the payment method you use.
PayPal/Paypal Express: max. 3 business days
Credit/Debit card: max. 14 business days
Bank transfer: depending on the processing time of the respective receiving bank
Klarna: see "Klarna returns" below
Amazon Pay: max. 3 business days
Apple Pay: max. 3 business days

Special conditions Klarna returns
If you have placed your order with us using the Klarna payment method, please note the following returns regulations.
Register your return on the Klarna Website. Open the corresponding order and click on "Register return". Then you can specify how many products you want to return. Your payment will now be paused until the return is processed. Klarna will then inform you of the new invoice amount, or inform you if payment is no longer necessary. You have already paid? Then you will receive a refund within 3-5 business days.

When will I receive my refund if I have chosen Klarna as my payment method?
If you have chosen Klarna as your payment method, your refund will also be processed through Klarna. If you register your return on the Klarna Website, you will receive your refund 3-5 business days after receiving the return.

Exchange
If you accidentally ordered the wrong item and would like to exchange it for another item, please contact our customer service at: service@kintex.de or by phone: 07464-980282.

Items excluded from exchange
Since our items are hygienic and disposable, we can only exchange items that are unused and in original condition.

Return of ordered items
You can return products that you have purchased from our store within 14 days of receipt of the goods without giving any reason. See our terms and conditions and cancellation policy.

Please note: Since our items are hygiene and disposable, we can only take back goods that are still unused and returned to us in the delivered and packed condition.

Exchange
If you have accidentally ordered the wrong item and would like to exchange it for another item, please contact our customer service at: service@kintex.de or by phone: 07464 980282.

Items excluded from exchange
As our items are hygiene and disposable items, we can only exchange items that are still unused and in original condition.
 
Who bears the return costs
You bear the direct costs of returning the goods.
For the return of the goods you can use all common shipping service providers.

In order for us to send you a return label, please contact our customer service at: service@kintex.de or by phone: 07464 980282.

If you wish to return a product to us after the return period has expired, please contact our customer service in advance stating the reason for return.

Address for returns:
Apaloo GmbH
Returns Dept.
Riedweg 10
78607 Talheim

Refunds
A refund will be automatically refunded by us to the original payment method as soon as we have received the returned goods.
Exception: refund to a bank account: If you wish to be refunded via a bank account, we need you to provide us with the IBAN and BIC so that we can arrange the refund.

Duration of the refund
The refund of the purchase amount will be arranged immediately after we have received the return.
How long it takes to receive your refund always depends on the payment method used.
PayPal/Paypal Express: max. 3 business days
Credit/Debit card: max. 14 business days
Bank transfer: depending on the processing time of the respective receiving bank
Klarna: see "Klarna returns" below
Amazon Pay: max. 3 business days
Aplle Pay: max. 3 working days

Special conditions Klarna returns
If you have placed your order with us using the Klarna payment method, please note the following return regulations.
Register your return on the Klarna Website. Open the corresponding order and click on "Register return". Then you can specify how many products you want to return. Your payment will now be paused until the return is processed. Then you will be informed by Klarna about the new invoice amount or you will be informed if no more payment is necessary. You have already paid? Then you will receive a refund within 3-5 business days.

When will I receive my refund if I have chosen Klarna as my payment method?
If you have chosen Klarna as your payment method, your refund will also be processed through Klarna. If you register your return on the Klarna Website, you will receive your refund 3-5 business days after receiving the return.

Refunds
A refund will be automatically refunded by us to the original payment method once we receive the returned merchandise.

Exception
If you wish to be refunded via a bank account, we will require you to provide us with the IBAN and BIC so that we can process the refund.

Duration of the refund
The refund of the purchase amount will be arranged immediately after we receive the return.
How long it takes to receive your refund always depends on the payment method you use.
PayPal/Paypal Express: max. 3 business days
Credit/Debit card: max. 14 business days
Bank transfer: depending on the processing time of the respective receiving bank
Klarna: see "Klarna returns" below
Amazon Pay: max. 3 business days
Aplle Pay: max. 3 working days

Return of ordered items
You can return products that you have purchased from our store within 14 days after receipt of the goods without giving any reason. See our general terms and conditions and cancellation policy.

Please note: Since our items are hygiene and disposable, we can only take back goods that are still unused and are sent back to us in the delivered and packed condition.
 
Who bears the return costs?
You bear the direct costs of returning the goods.
For the return of the goods you can use all common shipping service providers.

In order for us to send you a return label, please contact our customer service at: service@kintex.de or by phone: 07464 980282.

If you wish to return a product to us after the return period has expired, please contact our customer service in advance stating the reason for return.

Address for returns:
Apaloo GmbH
Returns Dept.
Riedweg 10
78607 Talheim

Special conditions Klarna returns
If you have placed your order with us using the Klarna payment method, please note the following return regulations.
Register your return on the Klarna website. Open the corresponding order and click on "Register return". Then you can specify how many products you want to return. Your payment will now be paused until the return is processed. Klarna will then inform you of the new invoice amount, or inform you if payment is no longer necessary. You have already paid? Then you will receive a refund within 3-5 business days.

When will I receive my refund if I have chosen Klarna as my payment method?
If you have chosen Klarna as your payment method, your refund will also be processed through Klarna. If you register your return on the Klarna Website, you will receive your refund 3-5 business days after receiving the return.

Exchange
If you accidentally ordered the wrong item and would like to exchange it for another item, please contact our customer service at: service@kintex.de or by phone: 07464 980282.

Items excluded from exchange: As our items are hygiene and disposable, we can only exchange items that are still unused and in original condition.

For security reasons, your password is not visible anywhere. Not even we have access to your password. But don't panic! If you have forgotten your password, you can reset it here. You will receive an email with further instructions on how to reset your password.

Don't panic! If you ever forget your password, you can reset it here. You will then receive an email with further instructions on how to reset your password. Please remember to use a secure password consisting of a combination of numbers, letters, upper and lower case letters and special characters.

To log in to your user account, you need your email address and the password you have chosen. If you have forgotten your password, you can reset it here. You will then receive an email with further instructions on how to reset your password.

Time for a change? If you want to change your address, billing address, name, payment options or password, you can do it here in your profile.

It's a pity that you want to leave. If you are unhappy with our service or something has gone wrong, please feel free to contact us at service@kintex.de. We will do our best to help you with your problem.

You can delete your customer account with just one click in your profile. Click here on the button "Delete customer account". Please note that you will no longer have access to the exclusive content. Any credit will be deleted and is not refundable.

You have a question about a product, want advice or have questions about your order? Then always here with it, we look forward to you! Feel free to call us at 07464 980 282 or send us an email to service@kintex.de

Telephone inquiries
You can reach our customer service at the following times:
Monday to Thursday: 08:00 a.m. - 16:30 p.m.
Friday: 08:00 a.m. - 13:00 p.m.

E-mail requests
An e-mail inquiry is usually answered within one business day (Monday to Friday). The maximum response time is 2 business days.

Public holidays
On public holidays (Baden-Württemberg) our customer service is not available. Please note that requests that reach us on public holidays will be processed with a delay and the response time will be extended accordingly.

Return of ordered items
You can return products that you have purchased from our store within 14 days of receipt of the goods without giving any reason. See our terms and conditions and cancellation policy.

Please note: Since our items are hygiene and disposable, we can only take back goods that are still unused and returned to us in the delivered and packed condition.

Exchange
If you have accidentally ordered the wrong item and would like to exchange it for another item, please contact our customer service at: service@kintex.de or by phone: 07464 980282.

Items excluded from exchange
As our items are hygiene and disposable items, we can only exchange items that are still unused and in original condition.
 
Who bears the return costs
You bear the direct costs of returning the goods.
For the return of the goods you can use all common shipping service providers.

In order for us to send you a return label, please contact our customer service at: service@kintex.de or by phone: 07464 980282.

If you wish to return a product to us after the return period has expired, please contact our customer service in advance stating the reason for return.

Address for returns:
Apaloo GmbH
Returns Dept.
Riedweg 10
78607 Talheim

Refunds
A refund will be automatically refunded by us to the original payment method as soon as we have received the returned goods.
Exception: refund to a bank account: If you wish to be refunded via a bank account, we need you to provide us with the IBAN and BIC so that we can arrange the refund.

Duration of the refund
The refund of the purchase amount will be arranged immediately after we have received the return.
How long it takes to receive your refund always depends on the payment method used.
PayPal/Paypal Express: max. 3 business days
Credit/Debit card: max. 14 business days
Bank transfer: depending on the processing time of the respective receiving bank
Klarna: see "Klarna returns" below
Amazon Pay: max. 3 business days
Aplle Pay: max. 3 working days

Special conditions Klarna returns
If you have placed your order with us using the Klarna payment method, please note the following return regulations.
Register your return on the Klarna Website. Open the corresponding order and click on "Register return". Then you can specify how many products you want to return. Your payment will now be paused until the return is processed. Then you will be informed by Klarna about the new invoice amount or you will be informed if no more payment is necessary. You have already paid? Then you will receive a refund within 3-5 business days.

When will I receive my refund if I have chosen Klarna as my payment method?
If you have chosen Klarna as your payment method, your refund will also be processed through Klarna. If you register your return on the Klarna Website, you will receive your refund 3-5 business days after receiving the return.

As a new customer you will receive a discount of 5 € for orders over 30 €.

• Register as a new customer.
• The discount will be automatically deducted in the shopping cart as soon as you have reached the minimum order value of 30 €.
   

You have questions about this or the new customer discount is not automatically deducted from your order?
Then please contact us. You can reach us by email at service@kintex.de or call us at 07464 980282.

As a therapist, doctor or non-medical practitioner you get a permanent discount of 10% on the entire product range.

Step 1: Create a customer account. Click here to register.
Step 2: Send us an email with your business registration or a link to your homepage to: info@kintex.de
Step 3: We will activate your therapist account within 2 working days.
Step 4: You will receive an email with the confirmation of the activation and you can now buy at our discounted prices.

We are looking forward to your request.

You are an athlete or supervise a sports club in an active function?
Your club or yourself like to work with our products and you would like to work with us?

Then apply yourself or your club as a sponsoring partner of Kintex.
To do so, write us an e-mail to: info@kintex.de - Subject: Sponsoring request.

It is best if you write us right away why you are interested in a cooperation, what you expect from a cooperation with us and what distinguishes your club or yourself as an individual athlete.
We are looking forward to your request.